Customer Support
Frequently Asked Questions (FAQ)
A. You can purchase in the following order:
[Sign Up] > [Add Cash] > [Place Game Order] > [Physical Ticket Purchase Agency]
> [Scan / Upload] > [Check Numbers] > [Draw] > [Check Results]
Please refer to the purchase guide for more details.
A. If you win the jackpot (1st prize), you can either travel to the U.S. to receive the prize in person, or use a local attorney to receive the prize on your behalf.
Please refer to the winner guide for more details.
A. You can top up via My Page or by tapping the “Add Cash” button in the bottom-right floating menu.
A. Yes, using our U.S. lottery purchase agency service is a lawful form of purchase in the jurisdiction where the tickets are bought, and has the same effect as if you personally purchased the ticket at a local retailer.